BitStarz Terms and Conditions

Welcome to BitStarz. These terms and conditions govern your use of our website, our games and all services we provide, and by creating an account with us you agree to be legally bound by them. We are Gareton B.V., registered under No. 160656 at Landhuis Zuikertuin at Zuikertuintjeweg z/n, Willemstad, Curaçao, and we operate BitStarz under a license issued by the Curaçao Gaming Authority, licence no. OGL/2024/165/0185. Please read this document carefully before you register, deposit or play at BitStarz casino.

Acceptance of These Terms

By registering an account, completing BitStarz login procedures, or otherwise using our platform, you confirm that you have read, understood and agreed to these terms. If you do not agree with any part of this agreement, you must not use our services. We reserve the right to amend these terms at any time, and continued use of BitStarz casino after changes are published constitutes your acceptance of the revised terms.

Eligibility Requirements

• You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account with us
• You must provide accurate, current and complete information during registration
• You confirm that you are not accessing our services from a restricted territory
• You may hold only one account with us; we reserve the right to close duplicate accounts

We do not accept players from the United States of America, Puerto Rico, Greece, the United Kingdom and its overseas territories, the Isle of Man, Jersey, Gibraltar, Spain, France and its overseas territories, the Netherlands, Israel, Lithuania, Slovakia, Belgium, the Dutch West Indies, and a number of other jurisdictions listed within our compliance policy, both for fiat and cryptocurrency accounts. If you attempt to access BitStarz casino from a restricted country, we reserve the right to void your account and any associated winnings.

Your Account With Us

When you complete the BitStarz casino login process, you become responsible for maintaining the confidentiality of your credentials. We strongly recommend using a secure password and enabling any additional verification tools we may offer. You agree that we may suspend or close your account if we suspect fraudulent activity, multiple accounts, or breach of these terms.

Verification and KYC

We are required to verify the identity of our players in line with anti-money laundering regulations. We may request identification documents, proof of address, and proof of payment method ownership at any stage, including before processing a withdrawal. Failure to provide requested documentation may result in delayed or forfeited withdrawals. Significant wins are verified with the relevant game provider before payout, which may extend processing beyond our average cashout time.

Deposits and Withdrawals

We accept a wide range of currencies, including EUR, USD, CAD, AUD, NZD, JPY, NOK, and major cryptocurrencies such as BTC, LTC, BCH, ETH, XRP, DOGE, ADA, BNB, TRX, USDT, SOL and USDC. Our minimum deposit requirements vary by method, starting at CA$20 for Interac, credit cards, Neosurf, MiFinity, MuchBetter and eVoucher, and from as little as 0.0001 BTC for cryptocurrency deposits. All deposit methods carry a 0% fee and are credited instantly to your account.

Our minimum withdrawal amount is CA$50 across every withdrawal method we offer. Withdrawals must be made using the same method used for your deposit, and deposited funds must be wagered at least once before a withdrawal request can be submitted. Over 90% of withdrawal requests are processed instantly, with an average cashout time of around 10 minutes; however, bank transfer payouts may take between 3 and 10 banking days and are settled in EUR. We reserve the right to pay substantial wins in monthly instalments where necessary.

Withdrawal Limits

• Cryptocurrency withdrawals range from CA$50 to CA$50,000 per transaction
• MiFinity, MuchBetter, Interac and Bank Transfer withdrawals range from CA$50 to CA$10,000 per transaction
• We do not enforce a daily, weekly or monthly withdrawal limit

Bonuses and Promotions

We offer a generous welcome package worth up to CA$2,000 or 5 BTC plus 180 free spins across your first four deposits. Our BitStarz no deposit bonus and BitStarz bonus code offers are subject to specific terms outlined on our promotions page, and we recommend reviewing them carefully before opting in. All bonuses carry a 40x wagering requirement unless otherwise stated, and our welcome package must be wagered within 7 days, while other bonuses expire 24 hours after being credited.

When claiming any BitStarz promo code or BitStarz casino bonus code, please note that we apply a maximum bet restriction while a bonus is active, and that table games, live dealer games, instant win titles, lottery and bingo games contribute only 5% toward wagering requirements. Progressive jackpot and accumulating-mechanic games do not contribute at all. We allow only one promotional offer to be active at a time, with Bonuz Mania being the sole exception, and we do not permit stacking of deposit bonuses.

VIP Starz Club

Our VIP Starz Club is an invitation-only loyalty program. We review player accounts on a weekly basis and extend invitations based on deposit volume, wagering activity and account longevity. VIP members enjoy increased weekly cashback, unlimited bonus cashouts, extra reloads, dedicated 24/7 support and other exclusive benefits at our discretion.

Fair Play and Game Integrity

We work with over 68 respected game studios, including Games Global, Pragmatic Play, Evolution, Play'n GO and many others, to bring you a library of 5,624 games. Our platform runs on SOFTSWISS technology, and we utilise independently audited random number generators to ensure fair outcomes across all our slots, table games and live casino products. We do not manipulate game results, and any player found attempting to exploit our systems will have their account and winnings forfeited.

Responsible Gambling

We are committed to promoting responsible play across our platform. We provide tools including deposit limits, session reminders, self-exclusion and reality checks to help you manage your activity. If you feel your gambling is becoming a concern, we encourage you to contact our support team or seek help from a licensed gambling support organisation.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to BitStarz casino at all times. We are not liable for losses arising from technical failures, third-party payment processing delays, or events beyond our reasonable control. Our liability, where applicable under law, is limited to the amount of your deposit in question.

Account Closure and Termination

We reserve the right to suspend, restrict or permanently close your account if we determine, in our sole discretion, that you have breached these terms, engaged in fraudulent behaviour, or provided false information during registration. In such cases, we may withhold or reverse any pending withdrawals.

Customer Support

Our support team is available 24/7 via live chat and email at support@bitstarz.com, offering assistance in English, Russian, Chinese and Japanese. If you experience any issues with your BitStarz login, deposits, withdrawals or bonus terms, we encourage you to reach out to us directly before raising a dispute elsewhere.

Governing Law

These terms are governed by the laws applicable to our licensing jurisdiction, Curaçao. Any disputes arising from your use of our services will be handled in accordance with the regulations set by the Curaçao Gaming Authority. By continuing to use BitStarz, you accept these terms in full and agree to play responsibly within the boundaries we have set out.