BitStarz Privacy Policy

At BitStarz, we are committed to protecting your privacy and safeguarding the personal information you share with us when you register, log in, and play at our online casino. This Privacy Policy explains what data we collect when you use BitStarz, how we use it, who we may share it with, and what rights you have regarding your personal information. By creating an account, using BitStarz login, downloading our BitStarz app, or otherwise accessing our services, you agree to the practices described in this policy.

Information We Collect

We collect several categories of information to provide you with a secure and enjoyable gaming experience across our BitStarz casino platform.

• We gather registration data such as your name, date of birth, email address, phone number, and country of residence when you sign up for a BitStarz account.
• We collect identity verification documents, including government-issued ID, proof of address, and payment verification, as required by our licensing obligations.
• We record your financial information, including deposit and withdrawal history, wallet addresses for cryptocurrency transactions, and details related to bonus activity such as any BitStarz bonus code or BitStarz promo code you redeem.
• We track your gaming activity, including games played, session duration, wagers placed, and outcomes, to improve our services and detect irregular behaviour.
• We collect technical data such as your IP address, device type, browser information, and operating system when you access BitStarz casino through our website or our BitStarz casino app.
• We may collect communication records when you contact our support team via email or live chat.

How We Use Your Information

We use the personal data we collect for a number of legitimate business purposes connected to operating BitStarz casino responsibly and securely.

• We use your data to verify your identity, confirm your age, and ensure you are not accessing BitStarz online casino from a restricted jurisdiction.
• We process your information to manage deposits, withdrawals, and to administer promotions such as the BitStarz no deposit bonus, BitStarz free spins, or BitStarz bonus code no deposit offers.
• We analyse your gameplay to personalise your experience, recommend games from providers such as Pragmatic Play, Evolution, and BGaming, and manage our VIP Starz Club loyalty program.
• We use your data to detect and prevent fraud, money laundering, and unauthorised access to your BitStarz casino login credentials.
• We may use your contact details to send you service updates, account notifications, and, where you have consented, marketing communications about new promotions or a BitStarz casino bonus code.
• We use aggregated and anonymised data for statistical analysis and to improve the performance of our platform and our BitStarz app.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to BitStarz, remember your preferences, and keep you securely logged in between sessions. Cookies also help us understand how players interact with our website, including which games and promotions attract the most attention, such as our welcome package or BitStarz 30 free spins offers. You can control or disable cookies through your browser settings, though doing so may limit certain features of our site, including the BitStarz casino login process.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with regulatory authorities, including the Curaçao Gaming Authority, to comply with our licensing obligations under licence number OGL/2024/165/0185.
• We share information with payment processors and cryptocurrency processing partners, such as CoinsPaid, to facilitate deposits and withdrawals.
• We share limited data with game providers and platform partners, including SOFTSWISS, to operate games such as slots, live dealer tables, blackjack, roulette, and BitStarz poker variants.
• We may disclose information to law enforcement agencies where required by law or to protect the rights, property, or safety of BitStarz, our players, or the public.
• We may share data with professional advisers, auditors, and fraud prevention services engaged by our owner, Gareton B.V.

Data Security

We employ industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect the personal and financial information you provide when using BitStarz. All transactions, whether made using FIAT currencies or cryptocurrencies such as Bitcoin, Ethereum, or USDT, are processed through secure channels. While we take every reasonable step to protect your data, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, and anti-money laundering obligations. Even after you close your BitStarz account, we may retain certain records for the period required by applicable law or our licensing framework.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Where applicable, you can:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Request deletion of your data, subject to our legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection standards.

Age and Geographic Restrictions

We only permit registration from individuals who are at least eighteen years of age or the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. In addition, we restrict access to BitStarz casino from a number of jurisdictions, including the United States, the United Kingdom, France, Spain, and several others listed in our terms and conditions. If we discover that a player has accessed our services from a restricted territory, we reserve the right to close the account and withhold any related winnings.

International Data Transfers

As BitStarz operates internationally and is registered under Gareton B.V. in Curaçao, your data may be transferred to and processed in jurisdictions outside your country of residence. We take appropriate steps to ensure that any such transfer complies with applicable data protection requirements and that your data remains protected to the standards described in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of BitStarz following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or how to manage your BitStarz account, please reach out to our support team at support@bitstarz.com or through our 24/7 live chat. We are here to assist you with any privacy-related concerns regarding your use of BitStarz casino, our BitStarz app, or any related services.